How Can You Walk Me Through a Solution for Sanwhole Products Over the Internet?
Sanwhole Customer 'Jerome Layne' writes:
Thanks so much for fixing my Vole Word Reviewer problems [over the Internet] - it's amazing to see you work ... you sure know your stuff! ... [I have a question]: I have recommended your 'Remote Assistance ' services to my friends on Facebook, but they don't understand how [you can fix my software problem over the Internet]? Specifically, they are asking what is the meaning of 'Remote' Assistance? I've tried to explain, but they just don't understand it. Do you have a page explaining this? "
Thanks for your email.
When I tell acquaintances that I provide "Remote Assistance" through my website, they often stare back at me with a strange look on their face. In other words, you're not the only one asking what it means. To be honest, it's not an easy question to answer because it's a relatively new concept. At this time, I don't have a page that explains it in detail, so I've decided to put this article together to shed some light on the subject.
First, What is "Microsoft Windows Remote Assistance"?
Sometimes the best way to solve a problem is to have someone show you how. Windows Remote Assistance is a convenient way for someone you trust, such as a friend or technical support person, to connect to your computer and walk you through a solution—even if that person isn't nearby. To help ensure that only people you invite can connect to your computer using Windows Remote Assistance, all sessions are encrypted and password protected.
By following a few steps, you can invite me to connect to your computer. After I'm connected, I can view your computer screen and chat with you about what you both see. With your permission, I can even use my own mouse and keyboard to control your computer and show you how to fix a problem.
Sanwhole Remote Assistance Service
There are many ways to fix a software problem. My services are the best way to solve software operation problem and guide you to use our products efficiently. To illustrate how my services work, I'll compare it to similar services offered by a typical software support.
First and foremost: I use Microsoft Window Remote Assistance - trusted and the safest. This feature is built in Windows XP/Vista/7/8/8.1 professional edition or higher. You don't have to install any third-part remote assistance software.
Secondly: I provide unparalleled, personal 1-on-1 support for you. When we are connected, you have my undivided attention and you can ask me anything. You can show me the problem you're having, and I'll use my 20 years of work experience to help provide you with the best possible solution.
Third: the services I provide are fast, convenient, and safe. I can connect to you instantly and begin solving problems right away. There's no need to write problem description, make screenshots and submit tickets.
Fourth: my pricing structure makes my services very affordable. If it's an easy fix, it will cost you as little as $10. 'Medium' size problems cost only $15 to fix, while more complex issues cost $30, for personal. It will cost you $30, $45 and $90 for business. That's it.
How does Windows Remote Assistance affect PC privacy and security?
You can use Windows Remote Assistance to invite me to connect to your PC and help you even if I’m not nearby. I can see your desktop, any open files, and any visible personal info. However, I can't delete files, change settings, or respond to User Account Control prompts (security notifications that appear before changes are made to your PC) without your permission. Once you close Remote Assistance, I can no longer see or do anything on your PC.
Before you allow me to connect to your PC, close any open apps or files that you don't want me to see. Watch what I am doing. If you feel uncomfortable about what I am seeing or doing on your PC, tap or click Stop sharing or press Esc on your keyboard to end the session.
We will not disclose any your personal information even if you authorize us to do so.
Remote Assistance Caveats
There are some limitations to using Microsoft Windows Remote Assistance, however. I can only provide the service if your computer is turned on, Windows is running, and it has a reliable Internet connection. If you can't boot into Windows or don't have an Internet connection, then unfortunately, I won't be able to serve you.
I hope this helps to shed some light on the subject.
Need tech support? Chat with Norman now using the chat button near the bottom right of the screen.
About Norman Wong
Norman Wong is the owner and operator of sanwhole.com and the chief system designer of Sanwhole products. With over 20 years of work experience, Norman' areas of expertise are a broad range and include, Project management, Quality Control, Risk assessment; Windows, Linux; Network, Database and C, C++, C#, ASP programming. If you like the advice you received on this page, please up-vote / Like this page and share it with friends. For technical support inquiries, I can be reached via Live chat online this site located at the bottom right of the screen; optionally, you can contact us through the website need more help form.